UX interviews, one of the best sources for data collection on a project, but also one of the most challenging. UX interviews don't just involve sitting in front of a user and asking them a set of surface - level questions while making notes.
First of all you need to find the right interview subjects based on personas agreed upon by stakeholders as well as the whole design team. UX interviews are useful when you want to explore users' general attitudes or how they think about a problem. They are also great for asking about detailed accounts concerning frustrating experiences with a task performed on a website or app.
We find it important to combine observation with interview questions. Usaully only asking people how they perform a task, delivers an 'perfect world' workflow without the real world problems and twists. Observing how people really perform a task along with asking them about the problems they have faced helps us design for the way people actually do stuff.
Before starting the interview, it's essential the we communicate a few points to the interviewee.
Once the interview has begun it's essential to remember a few key points.
Once the interview is over it's essential that you consolidate all notes and discuss the interview with your team. This helps see where you went wrong and how you can improve your next interview. Analysing recordings should be done as soon as possible too, preferably by one of your colleagues who wasn't present during the interview. If you're about to perform your first set of interviews, good luck and remember - It takes a lot of practise, listening to your own voice (it sucks, we know) and shining a massive spotlight on your faults and insecurities. The more you put yourself out there, the better you'll get.